Refund policy

Refund & Return Policy

Last Updated: June 2026

At RealRawAuthentic, we are committed to providing quality apparel and accessories. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.
  • Be in their original condition.
  • Have original tags attached (if applicable).
  • Be free from stains, odors, pet hair, or damage.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products.
  • Gift cards.
  • Final sale or clearance items.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are non-refundable unless the item arrived damaged or incorrect.

Exchanges

We gladly accept exchanges for size or product defects, subject to inventory availability.

To request an exchange, please contact us within 30 days of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will work quickly to resolve the problem.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

For return, refund, or exchange requests, please contact us at:

RealRawAuthentic
Email: realrawauthenticdeeprooted@gmail.com


Website: 

https://realrawauthentic-store.myshopify.com/


“Real. Raw. Authentic. Deep Rooted in Faith.”